Refund policy

Last updated: (18.11.25)

At Ships and Giggles, we want you to be happy with your purchase. If you are not satisfied, please review our return and refund terms below.

Eligibility for Returns

  • Returns are accepted within 14 days of receiving your order.

  • Items must be unused, unwashed, and in their original packaging.

  • Second-hand or used parts are sold as-is and are non-returnable.

Non-returnable items

  • Gift cards

  • Custom-ordered items

  • Clearance or final-sale items

  • Second-hand products (except in cases of misdescription)

How to Request a Return

Please email us at info@shipsandgiggles.je with:

  • Your order number

  • Details of the item

  • Reason for the return

We will confirm whether your return is eligible and provide instructions.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.

  • Approved refunds are processed to your original payment method within 5–10 business days.

  • Shipping costs are non-refundable.

Exchanges

If you need a different size or product, please contact us. Exchanges are subject to stock availability.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please notify us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.