Returns & Refunds

Last updated: 23 September 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Requesting a return

Email info@shipsandgiggles.je with your order number or proof of purchase and details of the item.

For change-of-mind returns, items must be unworn, unused, unwashed and uninstalled, with tags, accessories and original packaging. This does not restrict your legal right to reasonably inspect goods.

Please contact us before sending anything back so we can provide instructions.

Return postage and fees

Customers pay return postage for change-of-mind returns and size exchanges.

A 10% restocking fee applies to returns under our voluntary policy where legally permitted. This fee does not apply to statutory cancellations or returns of faulty, incorrect or misdescribed goods.

Exceptions

Our voluntary change-of-mind policy does not cover:

• Rope cut or spliced to your measurements.

• Custom-made or personalised kit.

• Hardware clearly marked as non-returnable before purchase.

• Gift cards.

• Clearance or final-sale items.

• Second-hand or used products.

Please check your measurements carefully. Rope and kit made to your specifications cannot be returned simply because you change your mind or supplied incorrect measurements.

These exclusions do not affect any legal cancellation rights or rights relating to faulty or misdescribed goods.

Damaged, faulty or incorrect items

Please contact info@shipsandgiggles.je as soon as you notice a problem, with details and photos where possible.

We will assess the issue and arrange an appropriate repair, replacement or refund. Where we are legally responsible for return costs, we will provide a return method or reimburse reasonable postage. Please contact us before arranging postage.

Exchanges

Contact us if you need a different size or product. Exchanges are subject to availability and our return conditions.

Legal cancellation rights

For qualifying online purchases under Jersey law, you generally have until seven working days after the day of delivery to cancel without giving a reason.

Where EU consumer cancellation rules apply, you generally have 14 days after delivery to notify us of cancellation, then a further 14 days to send the goods back.

Exceptions apply, including goods made to your specifications or personalised. Sale and second-hand items are not automatically excluded from legal cancellation rights.

To cancel, email info@shipsandgiggles.je. These rights do not depend on our approval, and original packaging is not an absolute requirement. You may inspect goods as legally permitted.

Refunds

We will notify you once we have received and inspected your return. Approved voluntary refunds are issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to display the refund.

Original delivery charges are normally non-refundable for voluntary change-of-mind returns. For statutory cancellations, we will refund delivery charges as required by law and meet the applicable legal refund deadline.

If more than 15 business days have passed since we approved your refund, please contact us.

This policy does not affect your statutory consumer rights.