Cancellation Policy

Last updated: 23 September 2026

Ships & Giggles does not offer subscription products or recurring billing.

Cancelling an order

To request a cancellation, email info@shipsandgiggles.je as soon as possible with your order number.

If your order has not been dispatched, we will try to stop it. If it has already been dispatched, our Returns & Refunds Policy will apply, alongside your statutory cancellation rights.

Pre-orders and special orders

If we offer pre-orders or special-order items, please contact us promptly if you wish to cancel.

Standard products ordered from a supplier remain subject to any applicable legal cancellation rights.

Custom-made items and cut rope

We do not offer change-of-mind cancellations once we have started cutting rope, splicing or making or altering an item to your specifications.

Please check your measurements and requirements carefully before ordering. If work has not started, contact us and we will confirm whether we can cancel.

This does not affect your rights if goods are faulty, incorrect or not as described.

Refunds

Refunds for cancelled orders will be issued to your original payment method within 5–10 business days, and always within any applicable legal deadline. Your bank or payment provider may take additional time to display the refund.

No cancellation or restocking fee applies when you exercise a statutory right to cancel.

Your legal rights

This policy does not limit your statutory consumer rights. Please see our Returns & Refunds Policy for details of applicable cooling-off periods and returns after delivery.